ORDERING INFORMATION/SHIPPING & DELIVERY

Natali has a 100% customer satisfaction policy and been running her business for over five years, so please feel free to shop with confidence!

Please read over the information below so you know what to expect when ordering on Natali’s website and rest assured that there are real people that will do whatever is needed to make sure you are completely happy with your ordering experience.

BASED IN USA, SHIPPING TO CUSTOMERS WORLDWIDE!

Natali’s studio is USA based, and all orders are filled and shipped from the USA by USPS. Natali regularly ships all over the world, and has had customers in over 10 different countries and growing!

HOW LONG WILL IT TAKE TO GET MY ORDER?

Natali is dedicated to get your order shipped as soon as possible. Between her busy schedule working on new paintings and creations, please allow a few working days before your order is shipped. Delivery of orders within the USA can take 1-8 business days, and delivery overseas can take 8-14 business days. Please consider Holiday and Weather disruptions during those seasons.

CURRENCY

This site only offers one currency - USA dollars.

ORDERING PRINTS (Multiples)

All orders of prints will ship in durable tubes sent First class, unless the order is large - those will be shipped in a flat box with a tracking number. Specify when paying with PayPal if you want your prints to be signed or they will go without.

ORDERING ORIGINALS

All orders of originals will be inserted into a Toploader, which are made of a rigid crystal clear PVC material to keep your paintings from bending and safe from  water damage. These acid free, archival quality Toploaders are a perfect way to store and display while keeping them extra safe from wear, tear, and shipping. Originals will be shipped, Toploaded, and packed into a durable flat box. Also, insurance will be added to the ship charge and a confirmation signature for its delivery, tracking is complementary.

OUR REFUND/RETURN POLICY
All sales are final, but if there is something about your order that you are unhappy with, please contact Natali directly on the contact page and she’ll do whatever she can to make it right.

HOW CAN I TRACK MY ORDER?

If your order is eligible for a tracking number, you will receive this number in your delivery confirmation email when your order is shipped. Large orders and International, receive it automatically.

WILL I BE CHARGED IMPORT TAXES OR DUTIES TO RECEIVE MY PARCEL?

Any orders being sent outside of the USA may require import taxes or duties, depending on each different countries law(s). A great place to check what you might be charged is at http://www.dutycalculator.com. Any import taxes and charges are the responsibility of the customer. Natali, always attaches an accurate customs form declaration to her parcels, as it is a legal offense to give fraudulent details on customs forms (e.g. to misrepresent the value of the parcel in order to avoid import charges).

ADVERAGE SUCKS/STRIVING FOR THE BEST

Natali’s art are lovingly handmade, right from the artist’s home and sourced from selected quality manufacturers. She loves detail and so she takes quality seriously in her business and works hard to make sure every customer is thoroughly pleased with their purchase!

SECURITY/PRIVACY POLICY

We loath spam! So any and all the information collected on this site or through PayPal will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you provide will be held with the utmost care and its only use is to convey your order information or send newsletters or catalogs if requested.

WEBSITE IMAGES DISCLAIMER

Throughout this website we aim to provide a good representation of our product, however, product designs may differ slightly in color or design from the website images.
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Natali, I just wanted to take a moment to let you know how much I love the Queen Amidala sketches you did for me.  I thank you for accommodating me with the three sketches.  I know many wanted to be a part of this sketch op, so I know how lucky I am.  All three commissions have blown me away.  Thank you for everything.
- Ocram G.

Just wanted to say thank you for the amazing level of customer server service from everyone involved, and the brilliant artwork.
-  Justin R.

Got my new prints up on the wall, I love them so much. Thank you so very much again Natali Sanders your work never stops amazing me, you are a great and wonderful artist and friend to have in this world.
- Dustin C.
                                                                   
You did an amazing job on both of my commissions. The Dr. Harleen Quinzel and the Laura Vandervoort Supergirl. I think that the new Harleen print would look great displayed with the comic.
- Clay D.

Hey "No E"!! I have seen you have prints up for sale. Ship your incredible talent over to the shores of the U.K.
- Steve M.

I think your pictures are beautiful (my good friend Nene Thomas thinks you're awesome too and that's saying something). And it was nice to virtually meet you too. You're amazing and inspiring for a poor little aspiring artist such as myself. Few people colour with tradional media anymore.
-Yvonne T.

Hello Natali. I just received my Queen Amidala commissions today. All I can say is that they look phenomenal. The ability to see all the details in the background and the subtle nuances (the colors used in the eyes and the eyelashes) just make these commissions true master pieces in my collection. I hope I will be able to get a spot in your next sketch op. Once again thank you so much for your passion you showed towards doing these pieces and making them truly priceless.
-Ocram G.
NEWS
Site by Natali "no e" Sanders
PRINTS:
Starting in 2016 all newly produced prints will have the Authentic foil seal. This will bring more value while protecting the image from fraud.


COMIC CONVENTIONS:
I'm sorry, but I won't be attending many, if any, comic cons.  My schedule is too full and I feel as though the con industry is becoming over saturated.  If by chance I do attend, I will let you know here and on my fb page.

Scheduled Cons 2017: 
AZ Eventure Con. February 18th.

NEW PRODUCTS:
I am putting together a hardbound art book of all my works from comics, commissions, and original paintings.  It's already over 100 pages! A must for the avid collector.  I'll post here to let you know when it's up on kickstarter.com.
Soon I will have some shirts up to purchase and I'll have everyone on facebook vote for the one(s) they really like.

COMMISSIONS:
My commission list is constantly growing from demand, and I'm sorry if I have to turn anyone away. But there are many prints, limited sketch covers, or a few originals left to consider. 

TESTIMONIALS
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ABOUT
A little after dropping out of college she was discovered and began to draw for comic companies as a cover artist. During   this  time,  she  was influenced from drawing others
characters, so she finally started to write. After a couple years she then solely began to take on commissions, with one or two...
COMMISSIONS
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