ORDERING INFORMATION/SHIPPING & DELIVERY
Natali has a 100% customer satisfaction policy and been running her business for over nine years, so please feel free to shop with confidence!
Please read over the information below so you know what to expect when ordering on Natali’s website and rest assured that there are real people that will do what is needed to make sure you are happy with your ordering experience.
BASED IN USA, SHIPPING TO CUSTOMERS WORLDWIDE!
Natali’s studio is USA based, and all orders are filled and shipped from the USA by USPS. Natali regularly ships all over the world, and has customers in over 30 different countries and growing!
HOW LONG WILL IT TAKE TO GET MY ORDER?
Natali is dedicated to get your order shipped as soon as possible. Between her busy schedule as a full time mommy, working on new paintings and creations, please allow a 5-6 working days before your order is shipped. Delivery of orders within the USA can take 2-8 business days (sometimes 20 due to COVID, weather and Holidays), and delivery overseas can take 12-30 business days. Please consider Holiday and Weather disruptions during those seasons. Unfortunately, we cannot control any shipment once it leaves our hands, so we are not liable for any damages. Contact the USPS for any issues or to file a damage or missing claims.
This site only offers one currency - USA dollars.
ORDERING PRINTS (Multiples)
All orders of prints will ship in durable tubes sent First class and you will recieve an email from USPS with tracking information. If the order is large - those will be shipped in a flat box also supplied with a tracking number from USPS. If you don't select "Yes" for signing of prints they will be sent without a signature. Same rule applies to Comics.
All orders of originals will be inserted into a Toploader, which are made of a rigid crystal clear PVC material to keep your paintings from bending and safe from water damage. These acid free, archival quality Toploaders are a perfect way to store and display while keeping them extra safe from wear, tear, and shipping. Originals will be slipped into the Toploader and then packed into a durable flat box. Also, insurance will be added to the ship charge and a confirmation signature for its delivery, tracking is complementary. USPS will send you an email with your tracking info.
All sales are final. Will not exchange comic(s), nor is there a guarantee that the comic will be a 9.8, so do not expect one or close to that level of grading by CGC's standards. You will receive the book in good condition (not perfect) as long as there is no damage done by the shipper. But if there is something about your order that you are unhappy with, please contact Natali directly on the contact page and she’ll do whatever she can to make it right. The same for prints. For International orders I am not liable for any damages or theft.
HOW CAN I TRACK MY ORDER?
All orders will recieve an email from USPS with the link for the tracking number when your order is shipped. International orders as well.
WILL I BE CHARGED IMPORT TAXES OR DUTIES TO RECEIVE MY PARCEL?
Any orders being sent outside of the USA may require import taxes or duties, depending on each different countries law(s). A great place to check what you might be charged is at http://www.dutycalculator.com. Any import taxes and charges are the responsibility of the customer. Natali, always attaches an accurate customs form declaration to her parcels, as it is a legal offense to give fraudulent details on customs forms (e.g. to misrepresent the value of the parcel in order to avoid import charges or falsify the contents).
ADVERAGE SUCKS/STRIVING FOR THE BEST
Natali’s crafts are lovingly handmade, right from the artist’s home and sourced from selected quality manufacturers. She loves detail and so she takes quality seriously in her business and works hard to make sure every customer is thoroughly pleased with their purchase!
We loath spam! So any and all the information collected on this site or through PayPal will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you provide will be held with the utmost care and its only use is to convey your order information or send newsletters or catalogs if requested.
WEBSITE IMAGES DISCLAIMER
Throughout this website we aim to provide a good representation of our product, however, product designs may differ slightly in color from the website images.
Copyright 2020 © Dark Silver Studio. LLC.
Site by Natali "no e" Sanders
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